Service Agreement (Public Offer)

Offer: this document published on the website https://futuretechschool.org

Offer Acceptance: the full and unconditional acceptance of the offer by performing the actions specified in clause 2.2 of the offer. Offer Acceptance creates the Agreement.

Customer: an adult who has accepted the Offer and is a consumer of paid educational services under the concluded Agreement, or a legal representative of a minor who will be a consumer of paid educational services.

Agreement: an agreement between the Customer and the Provider for the provision of educational services, which is concluded by accepting the Offer.

Website: an internet resource containing complete information about the content and cost of courses, located at https://futuretechschool.org

2.1. The Provider provides and the Customer pays for information and consulting services within the chosen course, the duration and plan of which are posted in the respective sections of the Website.

2.2. By making the payment, the Customer expresses their full and unconditional acceptance of the terms of this agreement (acceptance).

2.3. The cost of services under the Agreement is provided on the Website and constitutes the amount specified for the specific course of interest to the Customer.

3.1. Organize and ensure proper and high-quality performance of the services provided under clause 2.1 of this Agreement, in accordance with the curriculum and course chosen by the Customer.

3.2. To organize access to educational materials and broadcasts, the Provider undertakes to register the Customer in the Website’s account system, providing a login and password to the Personal Cabinet (profile).

3.3. Provide the Customer with all necessary educational and methodological materials.

3.4. In the event of a lack of access to educational materials due to technical malfunctions of the Website, the Provider undertakes to eliminate the malfunctions or provide alternative access to the educational materials.

4.1. The Customer must provide accurate information when registering on the Website and keep this information up to date in their personal cabinet (profile).

4.2. The Provider has the right to refuse the Customer’s services in case of knowingly false information provided by the Customer.

4.3. The Customer must properly complete the assignments in preparation for the classes.

4.4. The Customer must strictly follow the instructor’s instructions when completing the assignments.

4.5. The Customer must complete the paid group (individual) course within the course’s validity period, starting from the moment the payment for the services is received by the Provider. After this period, the Customer loses the opportunity to receive information and consulting services from the Provider or request a refund.

5.1. The Provider has the right to involve third parties in the provision of services, being responsible for their actions.

5.2. The Provider has the right to refuse the Customer’s new services if the Customer has committed violations during the training period, which are provided for by civil legislation and this agreement, and give the Provider the right to unilaterally refuse to perform the agreement.

5.3. During the courses that include teacher support, if the Customer does not understand the material covered, they are obliged to notify the teacher by contacting the school administration at the phone number indicated on the Website.

5.4. The Customer has the right to request information from the Provider regarding: matters related to the organization and proper provision of services specified in section 2 of this agreement; matters related to the assessment of their knowledge and the criteria for such assessment.

5.5. The Provider has the right to immediately terminate the provision of educational services with a refund of funds (part of the unfulfilled obligations) for the paid training in case of aggression or disrespectful behavior from the Customer.

5.6. The Customer has the right to request a free transfer to another similar group (if available in the Provider’s schedule) no later than the end date of the classes in the group for which the training was paid.

6.1. The Customer pays for the services specified in section 2.1 of the Agreement in dollars. Payment for the provided services is made based on an invoice by transferring non-cash funds to the Provider’s bank account specified in this agreement.

6.2. The Customer makes the payment for the Provider’s services before the start of the training, in the amount of 100% prepayment, by transferring non-cash funds to the Provider’s bank account.

6.3. The moment of payment is considered to be the receipt of funds to the Provider’s bank account.

7.1. The Customer enrolled in courses that include teacher support is required to complete all homework assignments. A course completion certificate is issued only upon completion of all course assignments.

7.2. The Customer has the right to make up for missed classes in case of illness that prevented attendance. To do this, it is necessary to notify the school administration by email or phone number specified on the Website.

7.3. The Customer makes up for missed classes through make-up sessions, which are conducted under conditions agreed upon in advance with the Provider (schedule, cost, teacher, etc.). The Customer is obliged to complete all make-up sessions for missed classes before the start of the next class they will attend.

7.4. If joining an existing group for a module after the first class, the Customer is obliged to study the missed material by completing make-up sessions under conditions agreed upon in advance with the Provider.

8.1. The Customer is obliged to respect the copyright of “Future Tech School” on all course materials in accordance with the Copyright Law.

8.2. The Customer is prohibited from copying any video or textual materials, except for instructional files marked as “Lesson Materials”.

8.3. The Customer is prohibited from taking photos or videos during the process of studying the educational material.

8.4. The Customer is prohibited from using the educational materials obtained during classes at “Future Tech School” for commercial purposes, on their own behalf, posting them publicly, or sharing them with third parties.

8.5. The Customer is prohibited from sharing their login and password access to the Website with third parties. If it is discovered that course materials have been accessed by third parties, it will be grounds for the Provider to unilaterally terminate this Agreement without refund.

8.6. The fact of entering into this Agreement is not considered confidential information by the Parties.

8.7. The Provider is permitted to take photos or videos during the process of studying the educational material for commercial purposes, on their own behalf, and make them publicly available.

8.8. The Parties undertake not to disclose information obtained by the Parties during the performance of their obligations under this Agreement, except in cases where a Party is obliged to provide such information in accordance with the applicable laws applicable to the Agreement or with the consent to disclose such information.

9.1. The customer’s personal data is processed in accordance with the Law on Personal Data.

9.2. When registering on the Website, the customer provides the following information: last name, first name, contact phone number, email address.

9.3. By providing their personal data to the Service Provider, the customer agrees to their processing by the Service Provider, including for the purpose of fulfilling the Service Provider’s obligations to the customer under this public offer, promoting the Service Provider’s goods and services, conducting electronic and SMS surveys, monitoring the results of marketing campaigns, customer support, organizing prize draws among customers, monitoring customer satisfaction, as well as the quality of services provided by the Service Provider.

9.4. Processing of personal data means any action (operation) or set of actions (operations) performed by the Service Provider with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, depersonalization, blocking, deletion, destruction of personal data.

9.5. The Service Provider is entitled to use "cookies" technology. "Cookies" do not contain confidential information. By this consent, the customer agrees to the collection, analysis, and use of cookies, including by third parties, for the purpose of generating statistics and optimizing advertising messages.

9.6. The Service Provider obtains information about the visitor’s IP address on the Website. This information is not used to establish the visitor’s identity.

9.7. The Service Provider is not responsible for the information provided by the customer on the Website in a publicly accessible form.

9.8. The Service Provider is entitled to record telephone conversations with the customer. In doing so, the Service Provider undertakes to prevent unauthorized access to information obtained during telephone conversations and/or its transfer to third parties who are not directly related to the execution of orders, in accordance with the Law on Information, Information Technologies, and Information Protection.

9.9. The customer is responsible for the information received from the Service Provider, including personal data of instructors, provided by the Service Provider on the Website.

10.1. The terms on which this Agreement is concluded may be amended by mutual agreement of the parties or in accordance with applicable law.

10.2. This agreement may be terminated by mutual agreement of the parties. At the initiative of either party, the agreement may be terminated on grounds provided for by applicable law. In the event of termination of the agreement before the start of the training, the Performer refunds the payment for the course to the Customer.

10.3. Refusal of training or transfer to another course is done by notifying the Performer by phone and email indicated on the Website. In case of refusal of training, funds are refunded only for those lessons for which the date of conduct has not yet arrived at the time of notifying the Performer.

10.4. To transfer to another course, it is necessary to contact the administration via WhatsApp or email indicated on the Website and agree on the details. The question of refunding the price difference for the course is determined on a case-by-case basis, taking into account the circumstances of the situation and the extent of teaching support.

10.5. If the Customer wants a refund for lessons not taken, a request must be sent to the company’s WhatsApp or email, indicating the payment date, transfer system, payer’s full name, payment amount, and the email and phone number provided at the time of payment.

10.6. Refunds are processed within 1-2 weeks and in rare cases within 3-4 weeks from the receipt of the request. The refund involves the acquiring system and banks, which may cause delays in the transfer.

10.7. The refund amount will be recalculated based on the completed lessons, and the refund will be made only for the lessons not taken.

10.8. If the payment was made in installments or for a discounted package of 16–64 lessons, the price of one paid lesson will be recalculated based on the price per lesson in the package of 8 lessons. For example, if the payment for 8 lessons is $320, which means $40 per lesson, and the Client paid upfront for a 32‑lesson package with a 20% discount, which cost $1024 instead of $1280, then the price per lesson was $32. If the student completed only 10 lessons and a decision was made to refund the money, then the price per lesson will be recalculated to $40 instead of $32, and the refund will be $624 = $1024 − 10 × $40. The price of lessons depends on the program, language of instruction, company promotions, and other factors. This paragraph is provided as an example.

10.9. The Performer has the right to refuse to perform the agreement if the Customer violates clauses 8.3 and 8.4 of this Agreement.

10.10. The agreement is considered terminated from the date of the Performer’s written notification to the Customer of the refusal to perform the agreement.

11.1. In the event of non-performance or improper performance of obligations by the parties under this agreement, they bear responsibility as provided by civil legislation and legislation on consumer rights protection, on the terms established by this legislation.

11.2. The Customer agrees and acknowledges that actions performed using authentication data (login and password) in the Personal Account have legal consequences similar to the use of handwritten signatures.

11.3. The Customer is obligated to respect the honor and dignity of their underage child and the teachers of Future Tech School. The Customer bears full responsibility for the physical presence of the underage child in classes, as well as for the quality completion of homework assignments.

11.4. The Customer is obliged to ensure the quality of internet connection sufficient for video communication and webcam operation. The Customer also agrees to use a desktop computer or laptop with the following system requirements:

11.5. If the Customer’s computer has weak technical specifications that do not meet the minimum system requirements, the Performer is not responsible for the quality of the provided information and consulting services.

11.6. Neither party shall be held liable for the complete or partial non-performance of any of its obligations under this Agreement if such non-performance is the result of force majeure circumstances. The party for whom the impossibility of performance arises shall immediately notify the other party in writing about the occurrence, anticipated duration, and cessation of the aforementioned circumstances. Failure to notify or untimely notification deprives the parties of the right to rely on any of the aforementioned circumstances as a basis for exemption from liability for non-performance of obligations.

12.1. This Agreement comes into effect upon the Customer’s acceptance of this Public Offer and remains in force until the complete fulfillment of the obligations assumed by the Parties.

12.2. The Performer reserves the right to make changes to this Agreement at any time at its discretion. Such changes come into effect from the moment the amended text of the Agreement is posted, unless another effective date is additionally specified in the publication.

12.3. The Parties consider the training completed if the Customer has been provided access to the course materials, the Customer has completed assignments and received teaching support in accordance with the chosen course, the duration of their training on the selected course has expired, and no claims have been submitted within 5 working days after the completion of the training.

Future Tech School LLC

Address: Israel, Tel Aviv, Yefet 203

Phone: +375 (25) 990-5212

WhatsApp: +375 (25) 990-5212

Email: support@futuretechschool.org